FORTUNE magazine (May 2002) reports on the ROI of Metropolitan Life Financial Services' intensive coaching program on part of its retail sales force.  Metropolitan's experience found that productivity among those salespeople coached increased by an average of 35%, while 50% identified new markets to develop.

Perhaps, most important, Metropolitan has retained all of the salespeople who had the coaching---a big deal, since industry statistics show that each representative who leaves a company with three years' experience cost $140,000 to replace.  In all, the coaching program, which cost about $620,000, delivered $3.2 million in measurable gains.

For more information on executive coaching ROI go to:
http://home.att.net/~coachthee/Archives/executivecoachingroi.html